We do our utmost to make everything run smoothly and value satisfied customers. Our products make us happy and we wish our customers the same.

Unfortunately, it can still happen that something does not quite go as planned. We kindly ask you to first make your complaints known to us by mailing to our email address. If this does not lead to a solution, it is possible to submit your dispute for mediation by an external party.

It is also possible for consumers in the EU to file complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint via the European Union platform.